GENERAL INFORMATION

All rates include VAT (14%) and full breakfast
All major Credit Cards accepted: Visa, Master Card, Eurocard, American Express
Children as of the age of 12 years are welcome
Pets: please check with the Management upfront
All rates are subject to change

PRICES INCLUDE

Accommodation and a full breakfast
VAT at 14%
Welcome refreshment
Free W-Lan internet access
Secure parking (based upon availability)

PRICES EXCLUDE

All food & beverages
Massages and other outsourced treatments
Telephone calls, Tours, laundry, gratuities, shop purchases, DVD rentals and other personal expenses.

ARRIVAL/DEPARTURE:

Check-in time: 02:00 p.m.
Check-out time: 11:00 a.m.

BOOKING TERMS:

All guaranteed bookings must be made in writing and only written confirmations will be honoured.
A 50% deposit and full credit card details will secure your reservation.
Deposits can be paid to either our german or south african bank account. Alternatively, we can charge it to your credit card.
We’ll kindly ask for the deposit to be paid within 5 working days after booking.
Deposits are only refundable if the reservation is cancelled at least 45 days prior to date of arrival.
Cash paying guests: expected balance of accommodation account is payable in full on the day of arrival
Credit Card paying guests: expected balance of accommodation account will be authorised on your Credit Card upon arrival.
Bookings made less than 14 days prior to date of arrival must be paid in full immediately.
No guest will be allowed to check into the hotel unless the accommodation on a bed & breakfast basis and all other pre-booked meals and services are paid for in full or secured by credit card.
Provisional reservations will be held for a maximum of 5 days, after which, if no confirmation and deposit are received, the provisional reservation will be released.
Sorry, no children allowed under the age of 12 years

CANCELLATION POLICY:

All cancellations must be made in writing and only written cancellations will be honoured
Cancellation 45 days or more prior to date of arrival = 0% cancellation fee.
Cancellation 44 to 30 days prior to date of arrival = 50% cancellation fee.
Cancellation 29 to 14 days prior to date of arrival = 75% cancellation fee.
Cancellation 13 or less prior to date of arrival = 100% cancellation fee.
In the event of an early departure or no show, the full extent of stay as originally booked and confirmed will be charged.
Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the rooms.